The Betting Exchange Marketplace

Introduction

• By accessing, visiting, or utilizing any segment of playinexchange.com or any associated sub-domain, website, or mobile application that we own or manage (collectively referred to as the “Website”), and/or by registering an account on the Website, you agree to adhere to these Terms and Conditions, our Privacy Policy, our Cookies Policy, and any other applicable rules related to our betting or gaming products available on the Website (collectively referred to as the "Terms"). By doing so, you acknowledge that you have accepted and understood all the Terms.
• It is essential to read the Terms thoroughly. If you disagree with any part of these Terms and/or cannot accept them, please refrain from using, visiting, or accessing the Website.
• We may modify these Terms periodically for various reasons, including compliance with relevant laws or regulatory requirements. The most current version of the Terms will be accessible on the Website. If you continue to use the Website after such modifications take effect, you are considered to have accepted the revised Terms.
• References to "you," "your," "customer," "user," or "player" pertain to any individual utilizing the Website or any services offered therein and/or any registered customer of the Website.
• References to "games" encompass Casino, Live Casino, Sportsbook, card games, and any other games that may be introduced on the Website from time to time. We retain the right to add or remove games from the Website at our discretion.

Multi Accounts

• You are permitted to register and use only one account on the Website.
• Only one account per household, IP address, and computer or device is allowed. If multiple users share the same household, IP address, or device, we must be informed by the respective account holders in advance.
• If you attempt to register more than one account for any reason, we may block or close any or all of your accounts at our discretion. We may also void all bets placed in duplicate accounts, block bonuses and promotions, and void withdrawal requests. Additionally, any returns, winnings, or bonuses accrued during the lifecycle of duplicate accounts will be forfeited.

Payouts

• When the outcome of a game you participated in is determined, or when the company has confirmed the relevant result of an event and settled the markets, all winnings will be credited to your account.
• If the company mistakenly credits your account with winnings that do not belong to you—whether due to a technical or human error or otherwise—those funds will remain the property of the company and will be deducted from your account. If you have withdrawn funds that do not belong to you before the company becomes aware of the error, the mistakenly credited amount will constitute a debt owed by you to the company. You are required to notify the company immediately in the event of an incorrect crediting.
• The company will conduct additional verification and identification procedures for any withdrawal requests and reserves the right to carry out such verification at any level of withdrawal. All transactions will be scrutinized to prevent money laundering.

Deposits

• To place bets and play for real money, you must deposit funds into your account. You can deposit at any time online using your debit or credit card, e-wallet, bank transfer, or any other available deposit methods listed on the “Deposit page” of the Website. Cash or checks are not accepted as deposit methods. Please be aware that some methods may not be available in certain countries.
• We accept payments in various currencies. Any payment received in a currency different from that of your account will be converted at the prevailing exchange rate, and any exchange premiums will be your responsibility.
• The company reserves the right to implement additional procedures and means to verify your identity (KYC) when processing deposits and may close your account if you fail to provide the necessary documentation.
• The company does not extend credit for the use of its services.
• By making a deposit, you confirm that all deposits are authorized and that you will not attempt to reverse them or take any action that would cause a third party to reverse the payment, in order to avoid any legitimate liability.
• As a measure against money laundering, a deposit must be wagered at least once before a withdrawal can be made. If wagering requirements are in place, they must be fulfilled before a withdrawal request is submitted.
• The company does not permit third-party deposits (from friends, relatives, partners, etc.). All payments must originate from an account or credit card registered in the name of the account holder. If third-party deposits are detected, all winnings will be forfeited and returned to the company, and the deposit will be refunded to the rightful owner. Any charges incurred during the return of funds will be borne by the recipient.

Withdrawals

• To claim a withdrawal for the first time, you must provide KYC documents, images of your credit card (both sides, with the first six and last four digits clearly visible, while the remaining digits and CVV/CVC code should not be shown), a bank statement, a copy of a personal identification document, proof of address, and proof of ownership for any other payment methods used. Additional requirements may apply depending on the payment channels.
• The company reserves the right to change the maximum allowed amount for each payment system per transaction at any time without prior notice.
• A withdrawal request will not be processed until all wagering requirements have been satisfied.
• Funds marked as “Bonus” or those stuck in an aborted game cannot be withdrawn.
• The company reserves the right to refuse a withdrawal if the total bet amount is less than the last deposit. You must wager your initial deposit at least once before being eligible to withdraw.
• All withdrawal requests are processed within two (2) banking days, although processing times may vary depending on payment channels, additional account checks, and public holidays.
• You cannot withdraw more than your account balance.
• Withdrawals will be made to your bank account or other available withdrawal methods listed in the “Cashier.” Withdrawals are processed using the same method you used to deposit funds into your account.
• If a withdrawal is canceled, the funds will be returned to your account, and you may use those funds accordingly. The company does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation, whether initiated by you or by us.
• Please note that our products are consumed instantly during gameplay. Therefore, we cannot provide refunds, returns, or cancellations of requested services once gameplay has commenced. If you play a game with real money, the funds will be deducted from your account immediately.
• You may only withdraw a maximum of ₹10,000 (or the equivalent in your account currency) within a 24-hour period and a maximum of ₹50,000 (or the equivalent in your account currency) within a 30-day period, unless a larger amount has been agreed upon by us.
• Before processing a withdrawal, we may request legal identification, such as certified copies of passports or ID cards, as deemed necessary. We may also conduct phone verification, face verification, or other verification methods to confirm your identity.
• You can only have one pending withdrawal (i.e., requested but not processed) per payment method at any given time. Depending on the method used, you may only submit one withdrawal request per 24-hour period.
• If you win more than ₹50,000 (or the equivalent in your account currency), the company reserves the right to divide the payout into monthly installments of a maximum of ₹50,000 (or the equivalent in your account currency) until the full amount is paid out. All progressive jackpot wins will be paid in full.
• The maximum daily winning amount for one customer cannot exceed ₹100,000 or the equivalent in your account currency. The term “day” refers to the period between 00:00 GMT and 23:59 GMT.

Account Closure

• You have the right to close your account at any time and request a withdrawal of your account balance, subject to any applicable withdrawal fees. To close your account, you must first cancel any open bets, if applicable, and contact customer support. The effective closure of your account will coincide with the termination of your relationship with the company. If the reason for closing your account is related to concerns about potential gambling addiction, you should inform the company.
• The method of repayment will be determined at our sole discretion.
• The company reserves the right to close your account and refund the "Available for withdrawal" balance, subject to any applicable withdrawal fees, at our discretion and without any obligation to provide a reason or prior notice.
• The company reserves the right to cancel and remove any bonus amounts awarded to you if they have not been utilized within one month from the date they were awarded.
• The company reserves the right to refuse a withdrawal request in cases of suspected fraud, in which case the account will be suspended, and the payment will not be processed.
• The company will review all player accounts and classify them at its discretion. If a player is classified as a “bonus hunter” or “bonus abuser,” all winnings and bonuses will be voided, and the account will be suspended, with payments not processed.

Personal Information

• We will adhere to applicable data protection laws regarding the personal information you provide to us. Your personal information will be processed in accordance with our Privacy Policy, which is available for your review.

Live Chat

As part of your use of the Website, the company may provide a chat facility that is moderated and subject to controls. We reserve the right to review the chat and maintain a record of all statements made in this facility. Your use of the chat should be for recreational and social purposes and is subject to the following rules:

• You must not make any sexually explicit or grossly offensive statements, including expressions of bigotry, racism, hatred, or profanity.
• You must not make abusive, defamatory, or harassing statements about the Website or the company.
• You must not promote or advertise any other online entities.
• You must not make false, malicious, or damaging statements about the company, the Website, or any other connected Internet sites.
• You must not engage in collusion through chat rooms or separate chats. Any suspicious conversations will be reported to the relevant regulatory or law enforcement authorities.

If you violate any of the above provisions regarding the chat facility, the company reserves the right to remove the chat room or terminate your account immediately. Upon termination, the company will refund any funds in your account that exceed any amounts owed to us at that time.

Crashed & Aborted Games

• The company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbances affecting gameplay. Refunds may be issued solely at the company's discretion.
• The company accepts no liability for any damages or losses that are deemed or alleged to have arisen from or in connection with the Website or its content, including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failures, misuse of the Website or its content, or any errors or omissions in content.
• In the event of a casino system malfunction, all wagers will be considered void. If a game is initiated but fails due to a system error, the company will refund the wagered amount to you by crediting it to your account or, if the account no longer exists, by paying it to you in an approved manner. If you have accrued credits at the time of the game's failure, the monetary value of those credits will be credited to your account or paid to you in an approved manner if the account is no longer active.

Duties

• The company retains the right to assign or lawfully transfer its rights and obligations under these Terms. You are not permitted to assign or transfer your rights and obligations under these Terms to any other party.

Complaints

• If you have a complaint, you may contact the Website's customer support via email.
• The company will make every effort to resolve any reported issues promptly.
• If you have a question regarding any transaction, you can reach out to the company with the details of your inquiry. We will review any disputed transactions, and our decision will be final.

Agreement & Admissibility

• These Terms, along with the Privacy Policy, Cookies Policy, and any documents explicitly referenced within them, as well as any guidelines or rules posted on the Website, constitute the complete agreement and understanding between you and the company concerning this Website. Except in cases of fraud, these Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the company regarding this Website.
• A printed version of these Terms and any notice given in electronic form shall be admissible in judicial or administrative proceedings related to these Terms, to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.
• If any provision of these Terms is found to be illegal or unenforceable, that provision will be severed from these Terms, and all other provisions will remain in effect and unaffected by such severance.
• In the event of any inconsistency between language versions, the English version of the Website shall take precedence.

Copyright

• We are the sole owners of the trademark associated with the company and the company logo. Any unauthorized use of the company’s trademark or logo may result in legal action.
• The URL playinexchange.com is the official web address of the Website operated by the company, and no unauthorized use of this URL on any other website or digital platform is permitted without our prior written consent.
• The company is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
• The content and structure of the company’s Website pages are owned by the company, with all rights reserved. The copyright for this Website, including all text, graphics, code, files, and links, belongs to the company, and the site may not be reproduced, transmitted, or stored in whole or in part without our written consent. Your registration and use of our system do not confer any rights to the intellectual property contained within our system.
• Links to the Website and any of its pages may not be included on any other website without the prior written consent of the company.
• You agree not to use any automated or manual device to monitor the Website pages or any content therein.
• Any unauthorized use or reproduction may be subject to prosecution.

Sports Betting Rules

• The company accepts bets and wagers on sporting events presented on the Website. All such bets and wagers are subject to the rules applicable to each sport, such as Basketball, Tennis, E-Sports, etc.
• You cannot place wagers that exceed your account balance.
• Once a bet has been placed and confirmed, you cannot change or cancel it. Therefore, it is in your best interest to ensure that all details of your bet are correct before placing it.
• Before an event starts, the company reserves the right to void or cancel part or all of a bet, even after acceptance, without providing a reason. After the event has started, the company may void or cancel part or all of a bet if there is a valid reason, such as:
• A mistake in the wording (palpable error) of the event, odds, or starting time.
• The user gains an advantage from any public announcement or secret information that determines the outcome of the bet.
• The user combines related bets.
• The user actively participates in the event (e.g., as a player, referee, manager) or having a direct or indirect relationship with event participants.
• The Website experiencing a technical error that offers incorrect odds or events.
• Any other valid reason communicated to the user upon request.
• The company reserves the right to cancel all bets on an event if there is any change regarding the venue of the event.
• The company also reserves the right to cancel all bets if there are significant changes in the circumstances of an event, such as the length of playing time, the distance in a race, or the number of periods.
• Winnings will be credited to the user's account following confirmation of the final result.
• The outcome of a market is settled once it is determined. The company retains the right to settle game results in cases where a market is not determined earlier in the game. This rule applies to the normal duration of the match and if no specific conditions are stated in the market description on the Website. For example:
• In a Match-winner 1X2 market, the result is determined after the end of the normal duration (regular time) of the event. For football (soccer), the 1X2 Match Winner is determined after 90 minutes, including any extra time called by the referee. If the game goes into overtime, all markets state that they are subject to payment "including overtime" after the game concludes. Penalty kicks or other decisive moments are not considered unless otherwise stated in the market.
• If the start of the game is delayed for any reason, the event may remain open, and all bets can stay open for 48 hours from the official start time. However, the company reserves the right to void such bets at its discretion and refund the users' stakes.
• All bets can remain open and be calculated based on the game results if the organizer continues the abandoned event within 48 hours after the starting time. If the abandoned event does not continue within that timeframe, the company will settle all determined markets that were completed on the pitch and cancel the rest, refunding the stakes to players.
• There are exceptions to this general rule: the 48-hour rule does not apply to tennis games. All bets remain valid until the referee or official representative determines the winner. However, if a player retires, all markets determined on the court will be settled accordingly, while the rest will be declared void, and stakes returned to players. If there are doubts about a player's retirement before the last point is concluded, the match winner market will be canceled, but all markets related to specific sets or games that are determined will be settled accordingly.
• For baseball games, the 48-hour rule is applicable. When two teams play two consecutive games, they are considered Game 1 and Game 2 and will be settled chronologically, with all bets remaining valid. For clarity, if Team A plays Team B twice, the result of Game 1 will count for bets placed on Game 1, and the result of Game 2 will count for bets placed on Game 2.
• The 48-hour rule is valid; for example, if a football match is abandoned in the second half, the markets for the first half will be settled normally. In the case of the second match not being decided, those markets will be void, and stakes will be refunded to customers.

Explanation of Specific Betting Types

• If there is at least one scorer when the match is abandoned, all bets made on the first goalscorer will stand, while bets on the last goalscorer will be canceled. A player will be determined as a winner according to the goalscorer market at any time, while other players' bets will be void.
• Head-to-Head Bets: These bets predict which of two players will achieve a higher position, score more points, or achieve better results. Head-to-head bets will be valid only if both players perform in the event. If two players achieve the same result or draw, all bets will be void.
• Outright Bets: These bets predict which player (among three or more) will achieve a higher position, score more points, or achieve better results. Outright bets will be valid only if all participants actively take part in the event. If any participants do not take part, the odds for the remaining participants will be adjusted and settled with a reduction in the odds, applying the same margin to the missing participants. If two or more participants achieve the same result (draw), the applicable odds will be equal to the accepted odds divided by the number of tied participants (e.g., with equal odds of 2.70 and three tied participants, the final odds will be 2.70 / 3 = 0.90), unless the official representative designates only one winner based on additional criteria (e.g., assists).
• Booking Markets: These refer to yellow and red cards. A yellow card counts as one card, while a red card counts as two. If a player receives two yellow cards that are converted into a red card, this counts as three cards. Generally, a player cannot receive more than three cards. Settlement will be based on all available card data that occurs during the normal playing time of the event.